Shipping Policy
Shipping Options
We offer several shipping options to meet your needs:
Shipping Method | Delivery Time | Cost |
---|---|---|
Standard Shipping | 5-7 business days | RM10.00 (Free on orders RM100+) |
Express Shipping | 2-3 business days | RM15.00 |
International Shipping | 3-7 business days | Depends on the location |
Processing Time
All orders are processed within 1-2 business days. Orders placed after 2 PM EST will be processed the next business day.
- Business days are Monday through Friday, excluding holidays
- You will receive a confirmation email when your order is placed
- You will receive a shipping confirmation with tracking information once your order ships
- Custom or personalized items may require additional processing time
Shipping Destinations
Domestic Shipping (Malaysia)
We ship to all states in Malaysia. Additional shipping charges may apply for remote areas.
International Shipping (Worldwide)
We currently ship to the following countries:
International shipping rates vary by destination and are calculated at checkout. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can track your package using:
- The tracking link in your shipping confirmation email
- Your account dashboard on our website
- Directly on the carrier's website (JNT, Ninja Van, DHL)
- Our customer service team at +60189669691
Contact Us
For any shipping-related questions or concerns, please contact us:
Email: muhtesemventure@gmail.com
Phone: +60189669691
Hours: Sunday - Thursday, 9 AM - 6 PM
Live Chat: Available on our website during business hours