Shipping Policy

Shipping Options

We offer several shipping options to meet your needs:

Shipping MethodDelivery TimeCost
Standard Shipping5-7 business daysRM10.00 (Free on orders RM100+)
Express Shipping2-3 business daysRM15.00
International Shipping3-7 business daysDepends on the location

Processing Time

All orders are processed within 1-2 business days. Orders placed after 2 PM EST will be processed the next business day.

  • Business days are Monday through Friday, excluding holidays
  • You will receive a confirmation email when your order is placed
  • You will receive a shipping confirmation with tracking information once your order ships
  • Custom or personalized items may require additional processing time

Shipping Destinations

Domestic Shipping (Malaysia)

We ship to all states in Malaysia. Additional shipping charges may apply for remote areas.

International Shipping (Worldwide)

We currently ship to the following countries:

• Canada
• United Kingdom
• Australia
• Germany
• France
• Japan
• South Korea
• Singapore
• New Zealand

International shipping rates vary by destination and are calculated at checkout. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your package using:

  • The tracking link in your shipping confirmation email
  • Your account dashboard on our website
  • Directly on the carrier's website (JNT, Ninja Van, DHL)
  • Our customer service team at +60189669691

Contact Us

For any shipping-related questions or concerns, please contact us:

Email: muhtesemventure@gmail.com

Phone: +60189669691

Hours: Sunday - Thursday, 9 AM - 6 PM

Live Chat: Available on our website during business hours